This is an Onsite position with 4 days presence to client location- DFW, Texas, USA. Interested applicants, must be ready to relocate to the client location, if not local to - DFW, Texas, USA

Roles and Responsibilities:

· Experience of managing Stakeholder like customer, leadership and taking care of Governance calls (WSR, MSR, PMR, etc).

· Management of team (onshore / offshore) to meet business/ operations goals around defined responsibilities.

· Experience in managing operations calls and take corrective actions to improve SLAs\KPIs (if required)

· Identify areas where operational efficiencies can be gained by documenting routine procedures.

· Work with and collaborate with Service Delivery and Application Support teams as required.

· Should have technical knowledge on any of these technology (Windows, VMware, Citrix, SQL, Oracle Database, Backup and storage administration, Unix, Exchange, Skype, Network)

· 24X7 availability to address P1 / P2 and successful closure

· Should be accountable & own Infrastructure service delivery

· Understanding offshore operation & get the services delivered through them

· Experience in managing risks

· Expertise in delivery of large end-to-end programs and Strong knowledge of Project/Program delivery management Skills

· Experience in Contractual document (SOW/MSA) preparation, review and presentation to the client for sign-off.

· Good communication, presentation, interpersonal and client interfacing skills at Senior Management level.

· Strong experience for project finance and resource management

· Experience in Cognizant offerings to the client in line with client business strategy.

· Good knowledge of ITIL processes - certification is a plus

· Experience in Business change/transformation and automation.

· Experience in various cost model (T&M, FP, Outcome based, blended rate model etc.).

Qualifications

· Possess a Bachelor’s degree in a relevant field.

· Have 8 to 12 years of experience in project management.

· Demonstrate expertise in ServiceNow ITSM.

· Show strong organizational and multitasking skills.

· Exhibit excellent communication and interpersonal abilities.

· Have a proven track record of managing complex projects.

· Display proficiency in project management tools and methodologies.

· Be adept at-risk management and problem-solving.

· Show commitment to quality and client satisfaction.

· Have experience in coordinating cross-functional teams.

· Demonstrate ability to manage project budgets and resources effectively.

· Show a proactive approach to continuous improvement.

· Exhibit strong leadership and team-building skills.

Certifications

PMP or PRINCE2 certification ServiceNow Certified System Administrator