Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a Process Analyst – Learning Administration, you are responsible for the creation and administration of Learning modules. You should be flexible to work in shifts.

Your primary responsibilities include:

• Creating courses/classes via the Learning Administration System.
• Enrolling learners in classes.
• Modifying and Cancelling of course/class data.

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with 1-2 years of experience in handling Learning Administration at an International IT/ITES Company.
• Proactively anticipates potential issues, adjusts priorities to meet evolving customer needs, and follows up with key customers on resolution and action plans.
• Ability to communicate and resolve difficult issues at all levels within the organization.
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.