Responsibilities

In this role, you will be responsible for all the activities related to Q2O domain.

• Manage the Q2O portfolio and maintain strong customer relations & business acumen.
• Will be responsible for end-to-end Contract process harmonization, streamlining and automation while ensuring process quality and adherence.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Ensure team productivity trackers, Accuracy trackers are maintained, reviewed and appropriate actions are taken to generated over all process efficiencies.
• To measures for improving overall accuracy standards of the team by performing RCA analysis steps.
• Managing Process SLA/KPI through regular tracking and guidance to the team.
• Lead the SLA/KPI Governance and ensure process are managed well to meet the process metrics.
• Understanding of industry best practices to inculcate best practices in the team to drive effective processes.
• Deliver the required data for audit purposes.
• Making the accounting process controls established through the internal policies.
• Support team priorities and initiatives and effectively manage workload.
• Constantly to interact with clients for their feedback and support them wherever required. Ready to support any time at various locations as per client’s expectation.
• Manage Order to Cash related to dispute management, implement & adhere to strategies.
• Interaction with end customers via Calls and Emails for collecting pass due amounts.
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities.
• SOP (Standard Operating Procedures) creation and update