Participate with Technical Team in analyzing logs/event/alarms for effective resolution of the emergency.

 Define, clarify, and agreement with Customer on technical expectations and requirements.

Provide Coaching & Mentoring to enable ERC internal competence build.

 Analyze/ Study Customer Solution-Network and Develop technical presentations for ERC.

 Lead or Provide Technical Support to Task Force assignments/Hot FTS/ERBs

You will bring

Extensive knowledge and experience in multiple domains such as 5G Core, EPC, IMS, Cloud-NFVi portfolio products and product roadmaps.

 Excellent Presentation, Interpersonal skills & Customer Handling Skills Customer Centric Skills (Culture) / Strategic / Creative / Innovative thinking.

Bachelor’s degree in engineering required.

10+ years of experience in customer support / troubleshooting in Telecom network of a vendor and/ or a service provider Telecoms Operations, at least 5 years as a Solution Architect/ Solution Integrator in Telecom Domain

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.