Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  
• 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, or IT consulting.

Preferred qualifications:

• Experience in application/workload migration to public cloud providers.
  
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  
• Experience collaborating across business units internally and at large enterprises.
  
• Experience translating business requirements into technological solutions and with excellent communication, presentation, problem-solving, and management skills.
  
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  
• Ability to communicate in Japanese or Korean fluently to support client relationship management in this region.
  
  
  

Responsibilities

• Support customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Manage customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering teams to ensure customer success. Work with customers and support to guide escalations to resolution.
• Develop resources that help accelerate cloud adoption and support initiatives to scale partners.