Job Responsibility :

• Streamlining data flow to build different cap plans
• Design and build robust processes for long-term and short-term cap plans
• Build innovative strategies  for optimal agent hiring and maximizing  the ROI of the operational budget
• Participate in discussion with business partner to design and implement the long-term and short-term capacity plan
• Mentor Junior team member

Qualification/Required Skill Set :

The successful candidate should be both a self-starter and quick learner , have critical logical thinking capability , be able to work with minimal guidance and will have

• University degree in Statistics, Economics, Computer Science or related discipline with 5-8 years of relevant experience in Analytics
• Excellent communication skills and experience in interacting successfully with multiple stakeholders across all levels within the organization
• Ability to work independently and as a part of the team in a fast-paced, dynamic environment
• Good Problem solving, Structured Thinking, Root Cause Identification skills along with ability to work in unstructured area
• Experience with and Knowledge of building robust forecasting process using Time series Models
• Relevant experience in transforming data sets and performing quantitative analysis using Python and PySpark
• Good presentation and Storyboarding skill

Good to have Skill :

• Knowledge of building Deep learning based Time Series Model
• Knowledge of building queueing theory based algorithms in Python
• Having Experience of using NICE and PAW Tool
• Working experience in Banking and Financial Service domain