Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities

• Articulate and document process flows including customer interactions, operational intervention, end to end flows, data handoffs, etc.
• Understand client, market and regulatory requirements, their current product usage and priorities the requirements based on data analysis and strategic business need.
• Perform impact analysis for business initiatives to ascertain partner business groups that will consequently be required to undergo technical or operational process change.
• Define functional and non-functional business requirements for development and commercialization in order to meet business targets.
• Analyze and elaborate product features and operational, regulatory and compliance, UI, reporting and sanctions screening requirements.
• Conduct walk through and training sessions to update stakeholders and user groups.
• Analyze defects by prioritizing and exploring alternative solutions.
• Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes, and provide insightful and timely remediation. Excellent attention to detail so errors can be prevented, and redundancies / opportunities highlighted.
• Ability to keep sight of the overall context and remain centred on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed., Ability to use effective systemic data focussed reporting to support program reporting.

Required qualifications

• Bachelor degree with relevant experience is required.
• Prior BA work experience in banking / financial services Industries is highly desirable
• Worked in Investment banking business function i.e.: Global Markets, Middle Office, Wholesale Payments or Securities Services.
• Advanced numeracy and Microsoft skills.
• Relevant experience within the Financial Services industry supporting multiple LOB’s delivering in a highly complex, pressurized and high-volume environment.
• Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies.
• Sound understanding of Operational and Exceptions Processes required.
• Extensive requirements analysis, elaboration and documentation skills required.
• Exposure to business process smart tools i.e. Signavio, Nintex, Mendix or similar low code tools would be an advantage., UX / UI Design Tools would be desirable. and Experience with frameworks such as Cucumber, Gherkin and Behavior Driven Development (BDD) would be an advantage.