What you'll Do

• Fulfil responsibilities as a team / people leader (Check Ins, 1:1s, team meetings, awards, merit, succession planning, resource management, continuous evaluation of team satisfaction
• Provide mentorship, guidance & opportunities for Operations Delivery Manager staff on technical & nontechnical situations
• Plan upskilling & cross-training of employees for all technology & systems used by Operations Delivery Managers
• Optimize performance metrics, using sophisticated measurement methodologies, aligning them with strategic goals to drive continuous improvement.
• Lead, supervise & approve employee agreements by monitoring extensions, timecards & assessing talent opportunities/risks for our contingent workforce
• Assist in fiscal & quarterly strategic planning & setting/developing team goals
• Inspire & develop a high-performing team, fostering a culture of accountability innovation & growth
• Coach employees, including underperforming employees, tailoring guidance to individual & team needs

What you need to succeed

• Validated management background with both direct & indirect teams 
• Experience in enterprise organizations with matrixed teams.
• Deep understanding of adult learning methodologies
• Possess a strong analytical background, think critically, synthesize new data quickly, & prioritize efficiently.
• Proven success in building & implementing programs that engage, educate, & deliver results against pre-defined measurement criteria.
• Adept at problem-solving & can use influencing, relationship, collaboration, & emotional intelligence skills to find & resolve roadblocks. 
• Bring creativity to an environment that nurtures experimentation to consistently innovate.
• Confident & eloquent communicator in writing, speaking, & facilitation.
• Confirmed ability to operate optimally & autonomously in situations of extreme ambiguity, with only high-level direction.
• Established collaborator with the initiative to lead, raise a hand for new challenges, & act as a subject matter authority across the organization.
• Maintain a positive demeanor, high energy, sense of humor, & a contagious passion to meet the changing needs of the business. 
• Knowledge of Adobe's businesses, products, & their use across customer segments is desired.