Key Responsibilities:

With 3-6 years of hands-on experience developing applications leveraging the following skills.

·       Strong communication skills regarding technical topics and remote collaboration skills are critical to this role.

·       Demonstrates an ability to deliver on project commitments.

·       Produces work that consistently meets quality standards.

·       Demonstrates the ability to understand complex business and functional requirements.

• Understand the business processes in detail, applying technical knowledge to shape & plan solutions to deliver and liaise with the stakeholders to understand their requirements and translate these requirements into ServiceNow functional specifications.
• Translate requirements from projects and changes into functional specifications for internal and external delivery parties.
• Create and maintain the Business Blueprint (detailed process description and requirements document)
• Should have a good understanding of Agile Methodologies.
• Should have a good understanding of SAFe Practices.
• Should have good hands-on experience in Requirement Elicitation Techniques, UML and documentation.
• Should have good experience in cross domain communication, conducting JAD and effectively stakeholder management.
• Should have hands on experience in Sprint Planning, Tracking, grooming and prioritizing the backlog items.
• Develop acceptance criteria for projects, test plans and test cases.
• Perform final validation of solution before submission to requester to run the User Acceptance Test.
• Demonstrated experience in dealing with business stakeholders, understanding their requirements and translating them to functional specifications.
• Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.
• Managing the Q&A process (questions collection, consolidation and Q&A facilitation with client);
• Work with project/delivery managers to devise the timeline/schedule for executing the project.
• Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.
• Timely & quality delivery of opportunities
• At least 2-4 years of hands-on experience as Functional / Business Analyst in one of the ITSM, ITBM, ITAM, ITOM, HR, modules/tools.
• Should have good understanding and should be up to date on Servicenow latest releases, features and issues.