Business / Customer:

• Work closely with account management/vertical team for customer satisfaction.

• Work closely with internal stakeholders and customer to ensure proper alignment to business objectives.

• Ensure that customers and internal business stakeholders are kept informed about the current status and development of the Engagement / Project in a transparent / proactive manner.

• Establish robust governance and ensure compliance.

• Adhere to SLA compliance and delivery of project status/SLA reports.

• Identify initiate and implement Continual service improvement and transformation plans.

• Ensure data integrity and quality reporting.

• Proactive Risk Management.

Project/Process:

• Adherence to process compliance based on organization/client standards frameworks and tools.

• Ensure that all teams comply with processes as part of service delivery.

• Ensure that responsibilities related to administration are met by the Leads (such as time sheets shifts weekly reviews).

• Responsible for Operational aspects of Project Administration (for example: ESA).

• Ensure effective change control policies are in place.

• Ensure availability of required infrastructure for efficient delivery.

• Responsible for optimum resource planning and management.

• Setup regular customer meeting for project / engagement updates based on the Governance plan.

• Ensure optimum staffing in the project.

• Ensure operational rigor on the floor.

• Rigorous implementation of critisit change mgmt.

• and escalation mgmt.

• processes.

People / Team:

• Responsible for creation and implementation of learning plans and skill upgrade.

• Responsible for Performance management and career development of the team members.

• Responsible for driving Reward & Recognition and employee engagement.

• Encourage Team to contribute and participate in training programs.

Organization:

• Participant in business development activities like RFPs/Bids (solution validation and deliverability assessment) customer walkthroughs etc.

• Drive organizational initiatives through effective communication with the team.

• Participate in recruitment programs (Campus and lateral).

• Participate in any academy knowledge sharing and innovation ideas.

• Comply with practice/organization defined timelines for various initiatives.