Technical/Functional Skills 

• Advanced knowledge in infrastructure projects, operations systems, and data analytics. 

• Assisting with troubleshooting issues using remote management software (LogMeIn, TeamViewer).

• Testing, troubleshooting, and diagnosing computer error messages and failures.

• Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.

• Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.

• Understanding of technology offerings and businesses supported.

• Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.

• Genuine interest in continuous feedback, learning, and growth opportunities.

• Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.

• Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.

• Escalate issues to next level support if needed.

• Work with the team and create Technical Knowledge Base article.

• Strong analytical and problem resolution skills.

• Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.

• Knowledge of Imaging PCs.

• Knowledge of Vendor Management.

• Knowledge of Commissioning & Decommissioning of assets.

• Installations, Moves, Adds, Changes (IMAC). The vendor shall be responsible for coordination and the physical execution of Installations/Moves/Adds/Changes (IMACs).

• Basic knowledge of installing software via SCCM / MECM, troubleshooting issue if installation fails and resolve them effectively in timely manner.

• Provide End User Support, to include configuration, build, placement, maintenance, and administration for the following types of equipment: desktops, laptops, Windows and Apple Tablets, Desktop and Network printers, iPhones.

• Assigning Security Group in AD for the new / existing users, Creating / Managing Email Distribution Lists, Exchange Server Admin Knowledge, Handling Onboarding / Offboarding requests in AD

Experience Required Prior Experience is needed for same kind of Role 

Roles & Responsibilities

Role – Desktop/Field Service Agent at specific Offices 

Responsibilities -  

• Laptop Deployment 

• Imaging of Laptops

• Maintenance of asset inventory 

• Laptop Break fixes 

• Legal hold data backup 

Generic Managerial Skills

As such not required, should be come in office in proper cloths