Responsibilities:

• Raising of requests in mainstream internal systems (EURC, IBID, Ariba etc.) to achieve on/off boarding and ad hoc requirements for CIB employees within SLA
• Monitoring and chasing requests to ensure timely completion based on deadlines/urgency/escalations
• Creation and maintenance of on/off boarding and ad hoc process dependent requirements e.g. manuals, templates, audit tracking tasks etc.
• Management and execution of additional validation/control processes as per documented SOPs
• Execution of additional projects to increase scope, controls, efficiencies and productivity

Competencies:

• High attention to detail while multi tasking and working to target volumes
• Strict SOP adherence and ability to manage ongoing periodic deliverables in addition to daily processing volumes.
• Demonstrated control/process improvement focus.
• Strong communication skills, both verbal and written – an ability to articulate clearly, logically and succinctly 
• Able to work effectively under pressure and in a rapidly changing environment in order to meet deadlines
• Strong sense of client service and responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.

Qualifications:

• Bachelor’s degree (or equivalent experience) 
• Proficiency in Excel, PowerPoint, Word 
• Comprehensive training will be provided on the Business Change Management responsibilities, infrastructure and procedures. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out. 
• VBA/Macro skills will be an added advantage but not essential.