Business,Customer,Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand)

• Provides project updates.

• Create,collate periodic reports for client report meetings.

• Ensures data integrity of data presented to client.

• Project,Process.

• Ensure process deliverables are met.

• Acts as an SME for the team to Identify and resolve issues and document all process changes.

• Monitor and review first level processing.

• Process complex Transactions.

• Handle first level escalations from client.

• Identify and assess service improvement opportunities.

• Contribute to process improvement initiatives.

• Perform quality checks,audits to ensure data integrity error free processing and identification of risks.

• Identify and report process changes.

• Adhere to the mandatory industry regulation and compliance requirements for the given process.

• Perform Audit Foresee Risk and institutionalize necessary controls.

• Knowledge Management,Perform knowledge sharing.

• Update Process documentation user manuals as appropriate for the process.

• Participate in knowledge transfer.

• People,Team Management,Ensures alignment to org driven metrics and hygiene needs in terms of.

• a.

• Pyramid and Span.

• b.

• Job Rotation of resources.

• c.

• Cross Skilling of Resources.

• Mentors,coaches and grooms teams members to grow.

• Drives teams learning and innovation index goals.

• Delegates assigns and reviews tasks given to team members for accuracy.

• Performance Management and development plans.

• Manages attrition and absenteeism.

• Ensure Accurate Tracking and collating of Quality and KPI metric data.

Must Have Skills

• MS Excel

Good To Have Skills

• Account Management-Acquirer

• Acquirer & Acquirer Processor

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 345,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.