The Consultant will join a team responsible for delivering global mobility technology that are critical to the continued growth of the company.  The ideal candidate should have at least three years of experience implementing and/or supporting applications and at least one year of prior experience in leading a team. Ideal candidate should have a background in the SDLC, requirements gathering, development, and documentation.  The successful candidate will have a high level of attention to detail, the ability to prioritize appropriately, and multi-task in a dynamic environment.  In this high-visibility role, strong written and verbal communication skills are essential.

·       Consistently demonstrate customer service excellence and standard methodologies

·       Responsible for: ownership of assigned issue support queries, maintaining SLA targets, and providing feedback to team members

·       Resolve advanced issues or sophisticated requests from customers by providing timely follow-up and mentorship to the team

·       Perform ongoing Q&A sessions with team members in effort to increase knowledge and improve troubleshooting techniques

·       Coach new and existing team members on case quality evaluations and application software knowledge to ensure accuracy and to improve job knowledge

·       Lead the team in completing internal User Acceptance Testing and other aspects in the software development life cycle

·       Act as the first point of escalation for urgent production support issues in the region 

·       Other duties as assigned

A Bachelor’s degree is required for this position.

Key skills desired

·       Should be a strong team player

·       Experience with the Software Development Life Cycle

·       Minimum 3 years of experience supporting Applications/Systems

·       Excellent problem-solving and critical-thinking skills

·       Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules

·       Excellent written and oral communication skills with both internal and external clients

·       A history of consistently meeting client expectations and project deadlines

·       Ability to perform tasks with minimal supervision and manage projects from start to finish

·       Experienced in requirement gathering by using elicitation techniques such as brainstorming, observations, document analysis, questionnaires, prototyping.

·       Experience in performing gap analysis and business process analysis to identify critical issues.

·       Experience in understanding and preparing BRD.

·       Experience with User Acceptance Testing, Use Cases and overall testing

·       Working knowledge of relational databases

·       Experience with supporting applications in the cloud a plus

·       Experience with supporting API’s a plus

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.