Work You'll Do/Responsibilities

• Determine, define and gather requirements for application/functions being developed
• Work with business users, business analysts and system analysts to interpret and create system specifications
• Identify, define and document the IT enablers of the business processes in need of improvement/implementation:
• Perform feasibility study/cost benefit analysis
• Develop and communicate business requirements
• Evaluate and analyze current work-flow processes to determine feasibility of re-engineering and /or automation
• Explore application package functionality to satisfy business processing requirements
• Assist the Functional Configure application package to satisfy business processing requirements as needed
• Provide end-user support for applications/functions when required
• Answer application functionality questions
• Balance proactive analysis and assistance demands
• User application meetings: Coordinating, attending, participating
• Support business forms considered to simple to medium complexity with the end-users
• Evaluate, review and test applications/functions
• Collaborate on technical and end-user documentation needed to support and use the application/function (for developed objects)
• Develop/write training materials and courses for app support resources
• Develop/write "app support operator" guides
• Develop/write "app support procedure" guides
• Collaborate on and maintain project plans and related project management documentation
• Provide detailed project/task estimates and assist business customers with prioritization
• Supervise contract resources as needed to ensure standards are met