Responsibilities:

• Develop frameworks that support our evolving organization, including experience mapping, cross-functional collaboration activities, vision storyboard, and service blueprints
• Work with Product Manager, Developers, and fellow Designers to coordinate research activities, strategy sessions, ideation, design and testing of new product and service concepts
• Influence stakeholders with compelling visual and verbal storytelling, gather and incorporate feedback, and foster alignment through strategic vision and creative innovation
• Identifies, understands and represents the customer’s needs in the development of products, channels, and new opportunities for the company
• Understand the business objectives, user needs, and UX goal scopes
• Incorporate technical and business requirements to create intuitive user-centered solutions
• Familiarize yourself with Americans With Disabilities Act (ADA) fundamentals to incorporate into designs
• Keep up to date on current design tools and trends
• Effectively deliver according to timelines and escalate if issues arise where timelines cannot be met
• Be open to feedback from multiple stakeholders and incorporate feedback with a positive attitude
• Support your team in ways that may not be outlined in daily job duties
• Offer knowledge transfer sessions and help with on the job training new employees to get them up to speed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years in Service Design, Design Strategy, Human Centered Design, Design Thinking Tools and Methods, or relevant experience
• Comfortable working with senior executives to deliver
• Strong analytical and quantitative skills; Data driven and results-oriented
• Experience delivering with an agile methodology
• Experience in affecting large culture change
• Experience leading infrastructure programs
• Skilled at working with third party service providers
• Excellent written and oral communication skills