Responsibility and Tasks
General
•    Drives end-to-end technical solutions
•    Scopes, defines, and designs customer solutions
•    Transfers Knowledges and drives re-use 
•    Deliver results & meet customer expectations
•    Handle Customers and internal Stakeholders from Technical perspective
•    Works with diverse team

Operational  
•    Handles customer requirements and delivers solutions
•    Analyze and troubleshoot to Handle and provide support in Project or production cases as and when needed  
•    Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Project Activities for Critical/ Priority cases 
•    Make constant efforts to be updated on relevant technical skills all the time 
•    Participate in Project activities and deliver results 
•    Provide Project handover to relevant stakeholders like customer operations team or Managed services team or customer support team. 
•    Organize and deliver the Knowledge sharing sessions with stakeholders 
•    Prepare the relevant technical document i.e., HLD (High Level Design), LLD (Low Level Design), Network Impact Reports, Method of Procedure etc. with respect to customer activities in Project or production systems
•    Organize and deliver the Knowledge sharing sessions with stakeholders 
•    Review and prepare the relevant technical document i.e., RCA (Root Cause Analysis) for all executed activities, whenever needed

Customer Specific

•    Good Working Relationship with Customer and Working groups 
•    Take part in Customer Project & Review Meetings as and when required
•    Understand and get updated on solution deployed in customer network 
•    Make customer aware on product and its lifecycle
•    Interface with customer for planned activities in network as needed 

Business Related  
•    Provide technical support to ICT-PD as and when needed  
•    Participate and contribute during pre-sales engagement activities, if needed
•    Understanding of the contractual obligation for Project Delivery 
•    Ensure that Project Goals are met both in terms of timelines and financials
•    Identify the add on sales opportunities  

Position Qualifications
Behavioral Competences:
•    Creating & Innovating
•    Entrepreneurial & Commercial thinking
•    Persuading & Influencing
•    Applying Expertise & technology
•    Analyzing & Delivering Results & Meeting Customer expectations

Soft Skills:
•    Presentation & Communication skills
•    Teamwork & collaboration skills
•    Market insight & Financial Understanding
•    Consultative Selling Skills
•    Negotiation & Leadership Skills

Experience:
•    Education: BE/B Tech or equivalent
•    Min years of experience: 10+ Years
•    An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units 
•    Should able do tracing and complex logs analysis for Packet Core Nodes (4G & 5G)
•    Experience on working in 5G/4G Packet Core is must 
•    Following applications/functions are part of 4G/5G Packet Core
•    Packet Core Control Nodes - MME/AMF/SMF/PCC
•    Packet Gateway Nodes – EPG/SGw/PGw/PCG, Policy Control Nodes - SAPC/CCPC
•    Handling/Exposure to any of the following Cloud Core applications/environment is desired 
•    CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
•    OpenStack (CEE - Cloud Execution Environment), Kubernetes (CCD - Cloud Container Distribution)
•    IP (Internet Protocol) Routing, IMS 
•    Strong technical acumen should be exhibited when dealing with complex customer issues. 
•    Experience with Ericsson will be preferred
•    Good knowledge of 3GPP in 5G Packet Core