Role & Responsibility

• Drive seamless Salesforce operationalization of next generation of business models
• You will influence the technical execution to ensure impacts to team members are minimized while accelerating Cisco's ability to go-to-market with new Recurring Revenue models.
• Design, develop, and test automation workflows and technical specifications.
• Provide SFDC Platform guidance with process design
• Deploy RPA components, including bots, robots in various environment
• Implement frameworks & methodologies for Automation delivery
• Understand business process flows of different customers & analyze automation potential.
• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other multi-functional resources to define and deliver business-impacting projects.
• Collaborate with offshore/onshore development team members to ensure proper implementation and integration of the solutions.

Minimum Qualifications

• Bachelor’s degree or equivalent, master’s degree preferred.
• Requires a track record of responsibility for leading multiple programs and/or medium or large functional teams
• Typically, requires10+ years working experience in a combination of business or IT consulting, business operations or integration role, and operations management roles.
• Possess Excellent Written and Verbal social skills
• Domain expertise in Sales Planning/Sales Credit/Compensation
• Able to design technical specification documents for RPA projects
• Experience in RPA support, including incident and change management
• Experience with SAP Products -Business Objects, Callidus/Sales Force/Database (Oracle/Teradata/Snowflake)
• Ability to present technical details to non-technical audiences
• Ability to work in an agile, small team environment with a focus on speed and quality.
• Build testing-related documentation, including test plans, test cases/scripts, and bug reports assessing quality and associated risk
• Work closely with the automation group to automate features for better regression coverage
• Develop deep expertise in the product
• Conduct QA tests and verify outcomes within schedules/timelines
• Work with software engineers, product managers, and other QA testers in an Agile team environment
• Participate in product and feature design reviews with Software Engineers and Product Managers