• Responsible for training, developing/coaching, scheduling resources, and direct oversight of less than 5 directs
• Coach and mentor team members to ensure consistent team development and growth
• Provide timely feedback to team members and ensure performance objectives are being met in adherence to global team expectations/standards
• Articulate and present team’s results to manager
• Assist manager with project work, process improvement, workflow implementation when required
• Ensure self and team are providing superior internal support and guidance to our global sales team
• Handle and respond to team’s escalated Sales Ops cases
• Ensure compliance with all company policies and SOX controls for both yourself and your team members
• Providing team with information about recent developments, programs, and policy changes

Required Skills/Experience

• Prior management experience, training, or proven ability to influence team outcomes preferred
• 5+ years sales, sales operations, or sales support experience
• Strong Salesforce knowledge and technical understanding of Sales Operations, policies, and procedures
• Excellent interpersonal skills; ability to articulate verbally and written and engage with Sales when required
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Ability to develop, implement and assess performance metrics