• Collaborate with stakeholders, including business users, management, and subject matter experts, to gather detailed business requirements.
• Conduct interviews, workshops, focus groups, surveys, and observations to understand and document stakeholder needs.
• Use various elicitation techniques such as brainstorming, document analysis, and prototyping to uncover requirements.

• Analyze and prioritize business requirements to ensure they align with business objectives and project goals.
• Break down high-level business and user requirements into functional and non-functional requirements.
• Identify gaps, inconsistencies, and conflicts in requirements and work with stakeholders to resolve them.

• Create comprehensive documentation, including Business Requirements Documents (BRDs), Functional Specifications, Use Cases, User Stories, and Process Flow Diagrams.
• Maintain clear and concise documentation to ensure it is easily understandable and accessible to all stakeholders.

• Serve as a liaison between business stakeholders and technical teams to facilitate effective communication and ensure a shared understanding of requirements.
• Facilitate meetings, presentations, and workshops to communicate findings, project updates, and recommendations.

• Collaborate with development teams to translate business requirements into functional specifications and technical requirements.
• Assist in designing and implementing solutions that meet business needs and enhance operational efficiency.
• Participate in design reviews and provide input to ensure solutions align with business requirements.

• Develop and execute test plans, test cases, and test scripts to ensure solutions meet business requirements and are free of defects.
• Conduct User Acceptance Testing (UAT) and gather feedback to refine and improve solutions.
• Ensure that test results are documented and communicated to stakeholders.

• Perform data analysis to support business decisions, identify trends, and provide actionable insights.
• Create and maintain dashboards, reports, and visualizations to track key performance indicators (KPIs) and project progress.

• Manage project timelines, deliverables, and resources to ensure successful project completion.
• Monitor and report on project progress, including risks, issues, and changes.
• Coordinate with project managers to ensure alignment with project plans and schedules.

• Identify opportunities for process improvement and recommend solutions to enhance business performance.
• Promote a culture of continuous improvement and innovation within the team and organization.
• Stay updated on industry trends, best practices, and new technologies that can drive business improvements.

• Provide ongoing support and training to stakeholders on new systems, processes, and tools.
• Develop training materials and conduct training sessions to ensure successful adoption of solutions.
• Act as a point of contact for post-implementation support and troubleshooting.

• Stay updated on industry trends, regulatory changes, and best practices related to the business domain.
• Apply domain knowledge to ensure solutions align with industry standards and regulatory requirements.
• Leverage industry insights to inform and improve business analysis practices and outcomes.

Skills and Qualifications:

• Master’s degree in business administration or a related field.
• Certification in business analysis, such as CBAP or PMI-PBA.
• Strong understanding of software development life cycle (SDLC) and technical project management.
• Experience with data analysis and visualization tools, such as Excel, SQL, or Tableau.
• Knowledge of project management methodologies, such as Agile or Waterfall.
• Experience in Banking and Financial Services is a must. Should have led / played significant role in end-to-end digital transformation programs in Agile environments.
• Domain experience required in any of the following Banking Operations:

• Wealth and Private Banking (Retail Banking)
• Payments
• Global Banking and Markets (Commercial Banking)
• Retail Banking

• Retail lending and investing concepts.
• Mortgage
• Credit Card processes
• Contact Center Optimization experience – IVR, Browser changes under Digital channels.
• Branch optimization.

• Payments

• International Payment Systems
• Open-Banking and API driven payments.
• End-to-end (E2E) payment lifecycle experience
• Corporate payments, cash management, and real-time/immediate payments
• ISO 20022 migration experience.

• Investment and Commercial Banking (CMB)

• Corporate and cash management core products and services
• Capital flow, market liquidity
• Trade operation
• Experience in Automated Data Flow project (RBI Automated
• reporting system)
• Knowledge of regulatory related issues