Responsibilities

• Manages and nurtures operational business relationships of top-tier accounts, providing both strategic and operational insights.
• Serves as the primary escalation point for complex operational issues, leading cross-functional teams to resolve these challenges in alignment with customer and partner needs.
• Takes the lead in conducting comprehensive business analyses, identifying risks, and guiding the development of effective solutions.
• Advocates for customer and partner needs, offering critical business insights for strategic projects and providing recommendations for continuous improvement.
• Leads high-level operational performance reviews with customers and partners, driving the development and execution of improvement plans.
• Provides expert guidance on complex strategic operational matters to internal clients, including executives, ensuring alignment with organizational goals.
• Communicates operational process changes to both customers/partners and internal clients, while also managing the implementation phase.
• Provides mentorship to junior team members, fostering professional growth and ensuring alignment with account objectives.
• Utilizes data analytics to derive insights, monitors key performance indicators, and generates regular reports for key stakeholders.
• Develops clear performance metrics and objectives for the accounts, regularly reviewing progress and making adjustments as needed.

Education and Experience Required

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.

• Typically 2-5 years of experience in support function.
• Experience on Global/regional accounts or large, complex domestic accounts.
• Project management experience preferred.
• Experience in contractual business management.

Preferred Certifications

• ITIL Foundation certification
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Excellent Leadership, negotiation and influence skills.
• In-depth understanding of core HP businesses and the revenue cycle.
• Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Strong project management, problem solving, and analytical skills.
• Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level.
• Solid financial and business acumen.
• Proven ability to identify and implement customer-specific process improvements.