Key job responsibilities
- Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals.
- Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
- Help product teams and leadership determine the right research questions to ask.
- Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.
- Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.
- Translate insights into measurable customer experience outcomes aligned to business goals.
- Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.
- Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.

A day in the life
- The successful candidate will be nimble, creative, and have a pragmatic approach to product/design user research.
- Define and build strong heuristic user research frameworks for the design team to leverage.
- Provide world-class expertise to the UX Research team and raise the UX research bar with regard to mix of methods based on research questions, timeline and resourcing.
- The Senior UX Researcher will work on overlapping projects, so strong organizational skills with the ability to multi-task are critical.

About the team
The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.

BASIC QUALIFICATIONS

- 7+ years of experience conducting UX research in a consumer-facing product development environment
- BS in Cognitive or Experimental Psychology, Human Factors or similar.
- Experience with experimental design, ethnographic techniques, contextual inquiry, user-insight generation, and related methodologies with demonstrated results.

PREFERRED QUALIFICATIONS

- MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.
- A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry)
- Excellent command of generative user research methodologies
- Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work
- Strategic, business-building approach to research with a passion for translating data into bottom-line impact.
- Comfortable with a high degree of ambiguity.