We are looking for candidates to be based in the locations - Bangalore/Hyderabad/NCR/Chennai/Pune, India with the following skills and experience:

• Coordinate the team throughout all Go-Live project phases.
• Manage end-to-end customer production cutovers involving department or cross-functional teams, customers/partners, focused on production cutovers through Go-Live processes.
• Work with Support teams following best practices to resolve SRs.
• Manage timely communications and acknowledgments with external and internal stakeholders (clients, sponsors, executives etc.)
• Manage diverse project teams.
• Execute the go-live assurance process as projects.
• Lead stand-ups and meetings, and ensure teams have all information for timely deliveries.
• Manage communication with external and internal stakeholders (clients, sponsors, executives, etc.)
• Escalation management
• Ensure customer satisfaction with a satisfaction survey rating of > 80%
• Drive positive customer sentiment through go-live experience and create referenceable customers
• Drive continuous improvements through lessons learnt
• Experience in process improvements based on lessons learnt, best practices, proactive measures
• Communication skills to convey complex ideas and topics to multiple audiences
• Good to have experience with project management tools like Wrike, MS Project
• PMP certification is a must.
• Support customer go-live’s in shifts and on weekends. GLA team provides 24x7 shift coverage including night shifts on weekends.