Who You Are & What You’ll Do:

• Develop a thorough understanding of the Ice Cream CM network, including technology, capacity, run rates, quality performance, and attainment history
• Understand and improve the ways of working between Planning, Procurement and CMs
• Understand IC businesses metrics and priorities in collaboration with planning teams
• Working with the CM Ops Associate Director, build relationships with CM leaders and teams, holding them accountable on execution
• Establish weekly reporting, loss identification and cadence of meetings with CMs
• Monitor and manage operational performance of multiple CMs in collaboration with cross functional teams
• Monitor quality performance in partnership with internal quality colleagues
• Perform CM site visits focused on quality, performance, and risk identification
• Develop strategies to maximize weekly IC attainment
• Support delivery of IC service and inventory targets
• Participate in and drive continuous improvement ways of working projects
• Identify and drive value delivery projects
• Work with senior leaders in Unilever and CMs, leading supply review sessions, holding CMs accountable and leading projects

What You'll Need To Succeed

• University degree – any discipline
• A minimum of 5 years experience in an operations-based environment
• Demand Planning, Supply Planning, Customer Service or Sales Planning or other relevant functional business experience in planning, finance or supply chain with a proven track record of strategic analysis, lateral thinking, business process improvement and virtual team leadership
• Alliance and relationship management with CMs or suppliers and internal customers to deliver value into the business
• Self-starter and self directed, working in an agile environment, being the face of the company to external partners
• Demonstrated ability to monitor what is happening both internally and externally and take decisive action to create new growth opportunities for tomorrow, staying ahead of the game, maximizing growth opportunities for the business
• Action orientation to implement, monitor, and follow-up of operational performance, improvements projects through measurable KPIs
• Demonstrated ability to work co-operatively with other teams to achieve shared goals, ability to hold teams and peers accountable for delivering results
• Skilled in project management
• Basic appreciation of all supply chain general / cross-functional professional skills and curious to learn more
• Preferably experienced in using SAP and possessing strong Excel skills
• Travel within North America