Job Description:

1. Provide technical and business context to internal teams when there is an issue related to the customer’s configuration,

2. Relay the impact of system issues or outages to the customer and address all follow-up communications and project manage technical needs associated.

3. Collaborate with Product and Support teams to create customer-specific rollout plans for product updates and new product releases.

4. Ongoing education for the customer on to address technical and product capabilities of product suite based on predefined methods/SOPs.

5. Maintain comprehensive shared, internal technical documentation for customers and provide regular Runbook updates to customers.

6. Understand all technical cost-to-serve elements (e.g., ticket volume, cloud costs, etc.) associated with each customer and define plans to improve upon these.

7. Overall program management of technical projects implemented with strategic customers.

8. Continuously advise customers on how they can improve their implementation to drive additional business value from LiveRamp, based on predefined workflows

9. Deliver required, unique customization in the platform on behalf of a customer, and work with Product & Engineering teams to move toward Product standardization.

10. What success looks like for the customer and ideate on recommended solutions for the customer.

11. Design and complete technical tests to improve the value that your customers derive from the platform or to understand the impact of upcoming core product changes to your customer’s workflows.

12. Independently deliver required, unique customization in the platform on behalf of a customer,

13. Translate business strategy into technical configuration based on predefined SOP/guidelines.

14. Understand all technical cost-to-serve elements (e.g., ticket volume, cloud costs, etc.) associated with each customer and define plans to improve upon these.

 Mon to Fri: 6:00 PM -4:00 AM IST – Work From Office