Responsibilities:

In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user’s experience.  Some of your areas of ownership will include:

Platforms and Tools (Kanban Team):

• Support our customers on the requests raised by them on our ticketing platform - Service Now
• Troubleshoot and service customer requests focusing on maximum customer satisfaction
• Liaison with end customer to Support and advance tools adoption.
• Share knowledge with peers and foster a cohesive self-organized team environment
• Provide feedback to help the Business and Development teams to create high-value products
• Escalates and tracks issues with appropriate levels within the team
• Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective
• Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $50,000 to $75,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Qualifications:

• Bachelor’s degree in Business, Technology, Engineering or related area
• 0-3 years of relevant work experience with Web based Applications
• Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment
• Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly
• Highly organized, independent and multitasker
• Good data analysis skills using Excel and any other BI tools
• Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.
• Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.
• Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations
• Open to working flexible hours as per business needs

Preferred Qualifications:

• SAFe or Agile Certification
• Prior experience managing a low code platform
• Experience with AWS Systems and Services
• Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile
• Execution tools like Azure DevOps (Microsoft tool)