The Product Management Manager is a part of the Product Management team, focused on the design, development, launch and ongoing refinement of market competitive products for the company to sell and manage. The Product team’s mission is to be a source of consistent innovation which constantly creates new value for our clients and prospects, their customers, and our business – enabling growth, scale and disruption. The Product Management Manager, in particular, is responsible for leading product initiatives and management of the entire lifecycle for specified products.

Key Responsibilities:

• Provide thought leadership on developing, directing, and managing innovation and technology-led strategic roadmap for products

• Ensure a shared vision for specified products and services through articulation and management of ongoing roadmap to continuously develop and improve product offering

• Engage relevant external and internal stakeholders and users in mapping and analysis of business problems and customer journeys

• Conduct ongoing research and collect feedback about user journeys, key tasks, needs, wants, and pain points to inform product development requirements and ideas

• Help to define product requirements, user stories, and acceptance criteria which address needs and gaps in the market

• Drive optimization of end user journeys, agent workflows, UX, and data processing in order to increase digitization through automation and analytical insights.

• Help to decrease time to revenue with reduced variation and waste and increased standardization of the data model, business rules and processes that support platform and product offerings

• Help to develop product documentation and release details for internal and external stakeholders

• Create and maintain internal product specifications, templates and other relevant documentation

• Develop deep subject matter expertise in product offerings from a feature and functionality perspective