As a Restaurant Manager, you provide more than a meal for your guests. You provide an experience that goes way beyond taste. This is about how they feel when they're your guest - from the time they walk into the diner to the time they leave.

• Overseeing restaurant operations execution and management of staff
• Demonstrating a strong commitment to hospitality and guest satisfaction

Job Description

Restaurant managers are responsible for managing and organizing daily restaurant operations with the goal of controlling costs and providing a high-quality experience to customers. Areas of operation range from personnel management, cook and wait staff coordination, and inventory management. Restaurant managers can work in a variety of settings, including fast food restaurants, fine dining restaurants, and casual dining restaurants.

Job Responsibilities

• Manages daily activities to achieve excellence in restaurant operational performance.
• Provides an exceptional experience for the guests by ensuring proper training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to Denny's brand systems, procedures, and food safety requirements.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests.
• responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.
• Ensures the management team and crew understand and operate all systems correctly.
• Maintains Denny’s brand image of restaurant cleanliness, maintenance, and excellent service.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Providing timely, constructive coaching and feedback.
• Restaurant Operations: Directs restaurant operations to ensure that Denny’s Brand Standards for food and facilities are consistently achieved.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
• Maintains compliance with all Denny’s employment policies, as well as state, local, and federal regulations.
• Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.

Essential Functions

• Must be able to lift a tray weighing up to 25 lbs
• Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in the office, store rooms, service areas, walk-in coolers, and freezers
• Must be able to bend, stoop, reach, lift, and grasp
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to operate a point-of-sale system and differentiate between monetary denominations
• Must be able to work with all Denny’s menu products
• Must be able to work with potentially hazardous chemicals
• Must have sufficient mobility to move and operate in the confined work area
• Must be able to work inside and outside the restaurant
• Must be able to observe staff and all aspects of restaurant operations
• Must be able to stand and walk during an 8 to 10-hour shift; occasional shifts over 10 hours may be required due to the demands of the business
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

• Education: High School Diploma required; working toward AA or BA/BS degree preferred.
• Minimum of 3+ years experience as an Associate Manager and/or three years experience as an Assistant Manager; must be 100% certified in all workstations.
• Food Safety Manager certification is required.
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Ability to communicate effectively, both orally and in writing, in the English language 6. Possesses basic math skills (add, subtract, multiply, divide)
• Places a value on diversity and shows respect for others
• Proven ability to problem solve and handle high-stress situations
• Interprets financial statements and understands contributing factors
• Must be able to perform job duties of every position
• Must be prepared to multitask in accordance with the demands of the business
• Ability to work weekends, holidays, evenings, and additional shifts as needed
• Available to travel, to include occasional overnight and airline travel when applicable
• Has reliable transportation to meet banking obligations