The IT Service Desk Technicians’ role is to provide support to all members of staff. The successful candidate will communicate with users across all offices, over the phone, via email, and instant messaging platforms.

Responsible for the distribution, installation, operations, and troubleshooting of site distributed computing environment.
Participate in hardware/ software projects and deployment plans.
Analyze workgroup systems and recommend solutions.
Execute production processes.
Perform/ manage changes to servers/environment.
Manage virus protection procedures on the server.
Drive day-to-day business needs by managing processes and/or workflow.
Responds to customer/ client requests or events as they occur.
Develops solutions to problems utilizing formal education and judgment.
McAfee Careers | Requirements
You should have up to 3 years of experience in Windows 10, OSX, and Mobile Devices (Android, iOS).
Experience in a helpdesk ticketing environment.
You should have experience in Microsoft Office.
Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and
Problem Management.
Office 365 Administration.
Office 365 Applications – Word, Excel, PowerPoint, Outlook.
Excellent customer service experience
Enthusiastic and a ‘can-do’ attitude.
Administering Security Products Solutions for Clients.