Data Entry

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Job Overview

Location
Manila , Philippines
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
13733
Job Views
320

Job Description


  • Supervise a group of agents, with the main responsibility of coaching, reporting, executing action plans, maintain utilization and day to day operational management - Ensure achievement of SLA targets - Conducts daily and weekly meetings to share business updates, conducts RCA to identify drivers impacting performance, and works closely with QAs and Trainers to improve team performance - Work closely with subject matter experts on escalations as well as manage the queue and productivity of their teams - Should have solid understanding of workflow, tools used for providing services - Have experience working as an agent in same/similar workflows

  • Open to College graduate and undergraduate with relevant work experience

  • With at least 6 years of work experience in BPO industry with 1 to 2 years of experience as Team Lead

  • Previous management experience with service/technical fields within Call Center environment

  • Moderate understanding of business process improvement methods and familiarity with Project Management

  • Excellent oral and written communication skills

  • Proven ability to establish and develop effective teams, manage their performance

  • Proven ability to identify training needs and support development of programs

  • Proven ability to coach in one-on-one and also in a team setting

  • Comfort communicating with all levels of management

  • Excellent organizational skills and detail-oriented approach to problem solving

  • Proficiency in multi-tasking and prioritization

  • Experience training in a classroom environment

  • Preferably substantial personal or professional experience using smart mobile technology, such as iPhone, iPad, iTouch, Palm Pre, Amazon Kindle, another eReader, any Android device

    • Tags

    Data Entry

    Experience Requirements

    Freshers, Experienced

    Location

    Company Details

    Accenture in India

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