• Triage digital support requests of limited complexity with guidance from senior team members;
• Answer questions, troubleshoot and test to resolve issues and provide feedback;
• Maintain software documentation, including product webpages, knowledgebases, and frequently asked questions (FAQ s) in an effort to minimize volume of support tickets;
• Track and categorize issues for monitoring trends;
• Support team as digital technologies evolve and seek continuous learning to understand changes/new systems and provide best in class support;
• Help with improving adoption through training, documentation, and communication of outages and enhancement plans, along with usage monitoring as requested;
• Consult with more senior team members to escalate production emergency resolution and maximize productivity of Global Breeding users and maintain critical operation uptime.
  

Who You Are

Your success will be driven by your demonstration of our life values, more specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required qualifications:

• Associate's Degree with eight years experience; or
• Bachelor’s with one year experience; or
• Master’s degree;
• Degree in computer science, engineering, science, agriculture or other related field;
• Operates autonomously detecting and anticipating problems;
• Provides routine technical support with limited responsibility and accountability;
• Deals effectively with problems using general guidelines;
• Identifies weaknesses in processes and supporting systems and takes corrective action;
• Makes decisions independently within agreed upon areas;
• Assumes leadership in non-complex team projects and activities;
• Demonstrates proactive approach toward technical and process improvements;
• Basic knowledge of Structured Query Language (SQL) and/or NoSQL databases.
  

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

IMPORTANT NOTE for POTENTIAL US CANDIDATES: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements.

Location: United States : Missouri : Chesterfield